This is soo shocking, we are so luckiy not to be in this situation, we all spend thousands on Beer and our cars. They need all the help we can give. Dig deep.
One of my clients has a monaro and says it is the best toy he has bought, He also has a DB7, and a Porsche Turbo. For it's price alone he loves it, but yes it has crap build quality.
If they paid for postal Insurance then it is your resposibility.. Bit of a shitter.. I would so kick of at the post office though. They should tell you what it doesn't include..