I assume you are talking about the company used on "Pimp My Ride" and appear in Lax Flower quite a lot? If so then i also heard a lot of bad sh*t about them, but after looking about i couldn't find another company that could do the job or offer the customer support after. I got a Clifford 650 Mk II fitted at my place of work and the price wasn't too bad. The guy even programmed my headlights to come on when i press one of the buttons on the fob, for free. The fitter also gave me his mobile number and said if i had any problems then to give him a call and he would either guide me thru it or com