VW specialists alway take alot more pride in their work I think and really want to keep their reputation, dealerships just want you in and out soon as, dealerships quite often run on bonuses aswel (ie this many jobs need doing in a day, this job should take X mins, that job X mins) If more dealerships worked like specialists do they'd be so much better off! Look at Stealth, people travel hundreds of miles because of word of mouth and reputation (and Vince hahaha) Not many garages can even hope for that