If you don't have proof of postage then you will always lose. But because you did have proof of potage, it's your job to claim off royal mail not the buyers. Anyway, i received a letter from parcel force today regarding the lights. They attatched a questionnaire which they want me to fill in and send back to them so that they can investigate and make a decision on whether it was their fault or the sellers packaging. So, obviously i was peedoff bcuz this investigation would clearly go past the deadline for which i could escalate the case to a claim. So i rang ebay, told them what happened, and