The Spoon (A timeless lesson on how consultants can make a difference for an organization.) Last week, we took some friends out to a new restaurant, and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange, but I ignored it. However when the busboy brought out water and utensils, I noticed he also had a spoon in his shirt pocket, then I looked around the room and saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I asked, "Why the spoon?" "Well," he explained, "the restaurant's owners hired Ander