binliner 0 Posted December 6, 2005 Report Share Posted December 6, 2005 your customers didnt seem to be aware of the situation last night but you can't say fairer than that offer... sounds like you and C2 have a few issues to sort out though? Link to post Share on other sites
Nerih 0 Posted December 6, 2005 Report Share Posted December 6, 2005 i can vouch for his 'goodness'....but not having my v2 for christmas really does put a downer on me . Link to post Share on other sites
C2Motorsports 0 Posted December 6, 2005 Author Report Share Posted December 6, 2005 we have had a bank transfer go missing' date=' and so of course has caused much concern for a couple of customers. To say i have not been in touch with c2 in several weeks is just untrue! [/quote']As stated below Rob in reference to your email/PMs....we have not recieved any correspondence via email since Nov. 10thI have advised chris at c2 yet again by pm this time as seems he has not had my emails that if i do not get this resolved i am going to the fsa (banking regulatory) if this is not sorted within the next couple of days. For anyone who has delt with me knows i am a good guy' date=' but this has been taken out my hands and i am trying like mad to get this sorted.[/quote']I think that we are ALL anxious and motivated in finding a resolution. As stated in emails sent to you, my concerns were that our emails were going unanswered, and that several customers had contacted us directly asking questions regarding Ultimatetune. I am only relaying what is being said to me by your customers.... I am just trying to find answers....as are you Rob.ChrisC2 Link to post Share on other sites
C2Motorsports 0 Posted December 6, 2005 Author Report Share Posted December 6, 2005 just so we know the time scales involved here June 24th Ordered on EbayAprox July 24th agree c2 kit August waiting for charger Above in your previous post you outlined that you kit was NOT ORDERED UNTIL August Checked on ebay when i finally left +tive feedback for rob' date=' it was 26th September[/list'] thats basically 2 months not including the palava with vf eng now i were selling c2 kits in the UK, i would sure as hell re-write my instruction manual so that average joe blogs could install it...chris if you read this, instructions are key! and i say that with the greatest of respect, fantastic kit.If a particular section of the instructions need to be addressed, please provide those specific areas. The 14 page Installation Manual with pictures, has been suffiecient with our other customers, but If we need to address things for better clarity, it will be done. I would also create some sort of check list to ensure you sent all the stuff to us' date=' becuase if you get it wrong, we are quite far away and its just uneccary hassle.If i owned a garage i would definately try to help, your kits the most comprehensive out there, its the details that really sell it![/quote']We do have a check list, but mistakes do happen. I am not trying to make excuses, there evidently were a few items missing.ChrisC2 Link to post Share on other sites
Eat this 2 Posted December 6, 2005 Report Share Posted December 6, 2005 hope this gets sorted Link to post Share on other sites
vr1 0 Posted December 6, 2005 Report Share Posted December 6, 2005 hopefully!!i'm usually a good judge of character,i think robert is pretty sound Link to post Share on other sites
Nerih 0 Posted December 7, 2005 Report Share Posted December 7, 2005 agreed, but i think chris is pretty good too, i think its best both rob and chris settle their issues using email rather than our forum though, thanks for updating us (the customers!). Link to post Share on other sites
antera309 3 Posted December 7, 2005 Report Share Posted December 7, 2005 Sounds like a simple breakdown in communication and nothing which can't be resolved.I hope they get it sorted soon. Demand remains high for these kits. Link to post Share on other sites
vr1 0 Posted December 7, 2005 Report Share Posted December 7, 2005 i think its best both rob and chris settle their issues using email rather than our forum though' date=' thanks for updating us (the customers!).[/quote']very good point!communication is what seems to be at fault here,when it breaks down,you fear the worst,and situations can snowball outa control!!!!!??? everybody..........''its good to talk'' Link to post Share on other sites
The1andonlygav 0 Posted December 7, 2005 Report Share Posted December 7, 2005 To be honest, i've spoke to a couple of "tuning" companies about forums and they all have the same opinion. They f**king hate them. Ok maybe a bit too strong, but the point is, Rob has been nothing but an absolute star to me since i ordered the kit. He's been availiable for help and advice virtually any time of day, and trust me, i had a lot of questions!!He has also provided me with some things to make the kit complete, free of charge. So, he's not trying to rip anyone off, i know that for sure.C2 have also been very helpful, doing a lot of research and providing a really good kit.Now usually that would be enough to convince anyone to part with a lot of money, but it only takes 1 small problem on a forum to totally rip a firm or company to pieces.Now really we should learn from this and maybe be a little more hesitant before dishing out bad feedback about people. Especially on a public forum.Its quite ironic that it seems the main cause of this problem is a lack of communication, but yet its eagerness to communicate bad feedback that has created a major one. Its a funny old world!Obviously people, this is just my oppinion, before i get ripped to pieces! Link to post Share on other sites
binliner 0 Posted December 7, 2005 Report Share Posted December 7, 2005 The irony is the only people giving bad feedback about each other on here are the tuning companies who hate forums so much! Link to post Share on other sites
Nerih 0 Posted December 8, 2005 Report Share Posted December 8, 2005 The irony is the only people giving bad feedback about each other on here are the tuning companies who hate forums so much!reads well and its dead right. Link to post Share on other sites
J5KE F 0 Posted December 8, 2005 Report Share Posted December 8, 2005 Ok, well i have been sitting quiet for over two months which i think is more than fair consdering Rob told me 2 weeks! and then 2 weeks!! and then next week!! - Now i run my own business from home and buy bits from Europe and the States, and i know things can get lost and problems can occur. However, I paid robert in full Link to post Share on other sites
TVR6 0 Posted December 8, 2005 Report Share Posted December 8, 2005 Not wishing to cast any bad light on Ultimate Tune, or Rob who I do not personally know, but this is an open forum with a duty of care to each other. It's never pleasant receiving a public slating but from C2s and Ulitmate Tune's 'unhappy customers', (who claim they are receiving no contact and that the phones aren't being answered) point of view, how much is enough? How long do you attempt to communicate with someone and how many chances do you give them before you give up and decide to warn others of your experiences? We slate other companies for minor issues but this issue is quite a bit more serious.Personally speaking, from what you have all said, Rob sounds like a top chap and I sincerely hope that he is able to resolve his differences with C2 and to satisfy his customers. Please forgive me if I appear to be siding with anyone in particular, I'm not. I'm just reminding everyone that we all shout when we're unhappy and we all have a collective duty to look out for one another in situations such as there Link to post Share on other sites
simey 0 Posted December 9, 2005 Report Share Posted December 9, 2005 I've read all these posts and I'm not surprised, any company asking for the full amount up front to be paid into girlfriend/wifes account, means walk away.I've met Rob and he seems a good chap but running a business in this way is dodgey. Link to post Share on other sites
Nerih 0 Posted December 10, 2005 Report Share Posted December 10, 2005 seems to me that communication is being a problem at the moment.need to sort out your land line rob. Link to post Share on other sites
J5KE F 0 Posted December 11, 2005 Report Share Posted December 11, 2005 any one heard from rob recently? only his phone now has the cut off tone and the operator says its no longer available...?Getting even more increasingly concerned... Link to post Share on other sites
Big P 1 Posted December 11, 2005 Report Share Posted December 11, 2005 Hope you get it sorted out jake!!Paul Link to post Share on other sites
Eat this 2 Posted December 11, 2005 Report Share Posted December 11, 2005 i thought i read ntl fucked his landline up?? Link to post Share on other sites
antera309 3 Posted December 11, 2005 Report Share Posted December 11, 2005 i thought i read ntl fucked his landline up??Yes, Rib is having some problems with his phone line at the moment and is trying to get NTL to sort it out. I'm sure Rob will post here as soon as his land line is up and running again. Link to post Share on other sites
The1andonlygav 0 Posted December 11, 2005 Report Share Posted December 11, 2005 yeah, i spoke to him yesterday as my car is still upi there. He is having his phone line sorted very soon, so don't worry peeps. Link to post Share on other sites
Ultimatetune 0 Posted December 12, 2005 Report Share Posted December 12, 2005 Phone line will be up and running tomorrow at some point. Jake pm'd you Link to post Share on other sites
C2Motorsports 0 Posted December 12, 2005 Author Report Share Posted December 12, 2005 Got a PM from Rob a week ago, after the start of this thread. He assured me that the bank had botched things up, and it would be corrected ASAP.No contact or resolution since that day...... !sad To those people whom have emailed me direct, please check your mailboxes...all emails have been responded to.chrisC2 Link to post Share on other sites
VR6Pete 1,455 Posted December 16, 2005 Report Share Posted December 16, 2005 C2Motorsports: please email chairman@vr6oc.com once this issue has been resolved.Thanks,Peter Link to post Share on other sites
The1andonlygav 0 Posted December 16, 2005 Report Share Posted December 16, 2005 According to Rob, this has all been sorted out. Please guys, let us know what is going on? Link to post Share on other sites
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