mina 0 Posted June 23, 2004 Report Share Posted June 23, 2004 Went in today to get two new tyres fitted that I've got in my boot. Asked the guy how much to fit - he says £10-58 per wheel and he can do them straight away.I ask the mechanic to swap the backs to the front at the same time. An hour later - I go to pay my bill......it's come to £38.£10.58 is how much they charge for smaller wheels - it's £12.50 for larger wheels - that's eventhough he clearly saw me pull up in my car and walked past me. Oh and the quote was excluding VAT - like I can claim the VAT back. And they charged £4 per wheel to swap them to the front - this is even though the front ones were already off. Tried to complain but got fobbed off - he said he hadn't got time to listen to me. So I've contacted Trading Standards on the basis on non-disclosure of pricing structure and retraction from a verbally agreed contract (I studied Law at Uni). Trading standards are paying them a visit tomorrow - and I'm instigating legal proceedings - not for the money, but as a matter of principle.Mina Link to post Share on other sites
VR6Steve 0 Posted June 23, 2004 Report Share Posted June 23, 2004 I thought it was illegal to quote a price without VAT and not say the figure needs VAT adding? (I hope you understand what I am trying to say?)They were taking the mick because you wanted tyers fitting that they had not supplied. Link to post Share on other sites
Pittuf 0 Posted June 23, 2004 Report Share Posted June 23, 2004 Give em hell mina, its no wonder garages get bad names, they think everyone is stupid and know nothing about anything, IMO Link to post Share on other sites
andy 0 Posted June 23, 2004 Report Share Posted June 23, 2004 fair play mina, its so rare to get good service these days, I know I've had some dreadful service lately, I had a wing damaged fitting a winscreen, bbs wheel centres nicked changing tyres and then serious paint damage to three doors when the full closure system kicked in and the garage thought they would try and get in themselves whilst having wheels alligned, give them hell... Link to post Share on other sites
Pete.sVR6 0 Posted June 24, 2004 Report Share Posted June 24, 2004 Damn right Mina, complain away, I am having serious problems with Big Boys Toys at the moment, I won't go into it all, but if people don't complain these B******S will get away with it ~ . Link to post Share on other sites
mina 0 Posted June 24, 2004 Author Report Share Posted June 24, 2004 Hand delivered my letter today and advised him that I will be sending a new one each week till it is resolved and that I would be increasing my claim by £5 for every week that passes for the inconvenience caused.If that doesn't work, then I might have to get one of my mates from my Tae Kwon Do club to 'persuade' him...... Link to post Share on other sites
Pittuf 0 Posted June 24, 2004 Report Share Posted June 24, 2004 Go on my son! Link to post Share on other sites
Eat this 2 Posted June 24, 2004 Report Share Posted June 24, 2004 i did tae kwon do for a while wish i hadnt stopped Link to post Share on other sites
shail 0 Posted June 25, 2004 Report Share Posted June 25, 2004 Well done mate, if its the same plume im thinking of - by the pub with the same name - then good on ya. Got stung there when i had my mk2. Link to post Share on other sites
Geastb 0 Posted June 25, 2004 Report Share Posted June 25, 2004 Nice 1 - mina - power to the people!I've been stung a couple of times. When i ask for quotes these days : "Is that the final price including everything" - they can't really go back on that - or can they? Link to post Share on other sites
mina 0 Posted June 26, 2004 Author Report Share Posted June 26, 2004 Shail - yep it's the very one.Quite a few people at my work have had a similar experience - I'm not going to let them get away this time.Mina Link to post Share on other sites
Pittuf 0 Posted June 26, 2004 Report Share Posted June 26, 2004 Nice 1 - mina - power to the people!I've been stung a couple of times. When i ask for quotes these days : "Is that the final price including everything" - they can't really go back on that - or can they? Best thing to try and do is get a quote in writing, no chance of them going back on that Link to post Share on other sites
Recommended Posts