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Ebay Motors Protection - Vehicle In Kings Lynn, Norfolk

david.hanagan

By david.hanagan,
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david.hanagan

david.hanagan 0

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Hi all

I am not sure if i am posting in the right place here, or even if its worth posting at all. Basically i am after some advice on behalf of my Dad who seems to have had an unfortunate experience with buying a motor off of eBay.

My Dad purchsed a Mitsubishi Shogun on eBay last Sunday 15th May, and paid the full £800 via Paypal straight away. The car was described as spare/repairs as the head gasket had allegedly gone, but the bodywork described as 'As good as you will find'. Anyway, on Saturday my Dad went to collect the car from Kings Lynn with my brother in law with a trailer ready to bring it back, unfortunately this is when things turned sour. When they got there at the agreed Midday time the seller was no where to be seen, although the car was parked outside of his house. They both proceeded to inspect the vehicle in the sellers absence and discovered the vehicle wasn't as described at all as it had numerous dents, bits of trim missing and the fuel tank crushed where it had been jacked up on. My brother in law tried ringing the seller to no avail so text him to advise they were there and wasnt happy with the condition of the car. The seller then called back and was aggresive on the phone stating that he would 'Cut their heads off' if they tried contacting him again. Following this conversation obviously they both left the property in case the seller returned and came home to resolve once everything had calmed down. The only problem now is that following numerous phone calls and emails the seller will not make any contact back so is still holding on to the £800 paid for the car - which we dont have, and is taking no steps at all in coming to a resolution. The problem he now has is that he cannot open any form of dispute via eBay or Paypal as Vehicles are not covered, so where do we stand and what can we do? In my eyes it is a fraudulent advert and the theft of £800 although even after telling the seller this he still hasnt made contact.

Any help would be gratefully received.

If anyone happens to know of a Wayne Arnold - 22 Suffield Way, Kings Lynn, Norfolk, PE30 3DE then please can you advise me how to make contact with him?

If anyone is interested this is the advert - http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=200608280354&ssPageName=STRK:MEWNX:IT

Thanks for taking the time to read.

David

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david.hanagan

david.hanagan 0

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Surely paypal will resolve this they allways take the side of the buyer and will refund the money if the seller cannot resolve this.

Thanks for the response. I have tried to dispute the sale in both Paypal and eBay' date=' but because of the listing type they will not take on a dispute, which is why i was hoping someone with first hand experience may be able to advise another way? :-s

Don't mean to sound harsh but u should have read his feedback

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Completely agree on this, always best to check feedback but it was my Dad that bought the car and being nearly 60 he is a bit naive when it comes to using eBay and the internet in general so obviously now it is a case of trying to sort it rather then prevent it.

If he threatened to cut your hands off' date=' surely that is a matter for the police?

I'd also phone paypal to get there view on things...

[/quote']

Will the Police get involved in an internet matter?

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jims13

jims13 6

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so, did you purchase it through ebay ? or privately after viewing on ebay .

if its the latter then ebay wont help ..

the police should get involved if you can prove you have paid him 800 pounds for goods not yet recieved , that is theft .

although its probaly perceived as a civil matter , so you would have to go through the small claims court . which although easy to do , dont mean you will get any money .

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hvr6

hvr6 88

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just log dispute through paypal saying item not received and you should be able to get your money back asap, they will hold £800 from the sellers paypal account until the dispute is settled, you can escalate through paypal at any time during the claim if you get no response or threats and paypal should be on your side and refund you directly, get this in their system asap so you dont run out of time.

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david.hanagan

david.hanagan 0

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Again, thanks for your replies guys. Unfortunately Payapl or eBay will not allow you to log a dispute as the buying of Vehicles is not covered, it wont let you forward with a claim online at all but following going to sleep last night i sent this eBay message to the seller:

'Dear Wayne

I have attempted to contact you to no avail, both via email and telephone. As previously advised the item you have sold to my father was not as described - if fact no mention of dents etc in the advert at all and therefore i feel you have not only broken the law with miss advertising but also broken eBay sellers rules/guidelines. Upon collection on the vehicle you wasnt at home, and therefore was unable to discuss these issues with you at the time leaving no option but to leave your property and return home. To date you are unlawfully holding £800 of our money which is classed as theft. Please note that if no contact has been made by yourself or no refund of £800 paid back to our Paypal account by tomorrow i will be contacting the Police to take over these issues for me. Please for a speedy resolution either contact me via return or phone/text me on 07590 204251.

Kind Regards

David Hanagan'

and i have just got a response from him. He has advised that he is now willing to refund £752 out of the £800 which is less the Paypal charge he incurred and the final listing fee. I am going to email him back to advise that is ok as if i dispute it for the full amount i may not get anything back for my Dad!

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hvr6

hvr6 88

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Again' date=' thanks for your replies guys. Unfortunately Payapl or eBay will not allow you to log a dispute as the buying of Vehicles is not covered, it wont let you forward with a claim online at all but following going to sleep last night i sent this eBay message to the seller:

'Dear Wayne

I have attempted to contact you to no avail, both via email and telephone. As previously advised the item you have sold to my father was not as described - if fact no mention of dents etc in the advert at all and therefore i feel you have not only broken the law with miss advertising but also broken eBay sellers rules/guidelines. Upon collection on the vehicle you wasnt at home, and therefore was unable to discuss these issues with you at the time leaving no option but to leave your property and return home. To date you are unlawfully holding £800 of our money which is classed as theft. Please note that if no contact has been made by yourself or no refund of £800 paid back to our Paypal account by tomorrow i will be contacting the Police to take over these issues for me. Please for a speedy resolution either contact me via return or phone/text me on 07590 204251.

Kind Regards

David Hanagan'

and i have just got a response from him. He has advised that he is now willing to refund £752 out of the £800 which is less the Paypal charge he incurred and the final listing fee. I am going to email him back to advise that is ok as if i dispute it for the full amount i may not get anything back for my Dad!

[/quote']

paypal are a joke sometimes as bad as the thieves themselves...

he will not incur any paypal charge if he refunds through their system!

he will pay ebay £20 for final value fee for motors http://pages.ebay.co.uk/help/sell/motorfees.html you could offer to pay him that?

I appreciate you just want to get some money back but you'd probably get the lot if you get police involved, address name obtained not like you dont know where he lives, he's taking more than he should, it's his fault and liability for incorrect listing why should you pay?

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david.hanagan

david.hanagan 0

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Again' date=' thanks for your replies guys. Unfortunately Payapl or eBay will not allow you to log a dispute as the buying of Vehicles is not covered, it wont let you forward with a claim online at all but following going to sleep last night i sent this eBay message to the seller:

'Dear Wayne

I have attempted to contact you to no avail, both via email and telephone. As previously advised the item you have sold to my father was not as described - if fact no mention of dents etc in the advert at all and therefore i feel you have not only broken the law with miss advertising but also broken eBay sellers rules/guidelines. Upon collection on the vehicle you wasnt at home, and therefore was unable to discuss these issues with you at the time leaving no option but to leave your property and return home. To date you are unlawfully holding £800 of our money which is classed as theft. Please note that if no contact has been made by yourself or no refund of £800 paid back to our Paypal account by tomorrow i will be contacting the Police to take over these issues for me. Please for a speedy resolution either contact me via return or phone/text me on 07590 204251.

Kind Regards

David Hanagan'

and i have just got a response from him. He has advised that he is now willing to refund £752 out of the £800 which is less the Paypal charge he incurred and the final listing fee. I am going to email him back to advise that is ok as if i dispute it for the full amount i may not get anything back for my Dad!

[/quote']

paypal are a joke sometimes as bad as the thieves themselves...

he will not incur any paypal charge if he refunds through their system!

he will pay ebay £20 for final value fee for motors http://pages.ebay.co.uk/help/sell/motorfees.html you could offer to pay him that?

I appreciate you just want to get some money back but you'd probably get the lot if you get police involved, address name obtained not like you dont know where he lives, he's taking more than he should, it's his fault and liability for incorrect listing why should you pay?

He is deducting the charge Paypal charged him for accepting £800 through their scheme, not a charge for refunding it, plus the £20 final listing fee. I honestly appreciate and understand where your coming from as dont get me wrong i want the full £800 back but 24/48 hrs ago i wasnt getting anything back at all so i am grateful for £752. I am sure the police do a great job, but i dont have 100% faith in the justice system and it is likely that i will have to take it through a small claims court which could be never ending.

Dont get me wrong this whole thing sucks as it isnt our fault at all and i think its a poor show from eBay and Paypal not covering us at all!

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hvr6

hvr6 88

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Again' date=' thanks for your replies guys. Unfortunately Payapl or eBay will not allow you to log a dispute as the buying of Vehicles is not covered, it wont let you forward with a claim online at all but following going to sleep last night i sent this eBay message to the seller:

'Dear Wayne

I have attempted to contact you to no avail, both via email and telephone. As previously advised the item you have sold to my father was not as described - if fact no mention of dents etc in the advert at all and therefore i feel you have not only broken the law with miss advertising but also broken eBay sellers rules/guidelines. Upon collection on the vehicle you wasnt at home, and therefore was unable to discuss these issues with you at the time leaving no option but to leave your property and return home. To date you are unlawfully holding £800 of our money which is classed as theft. Please note that if no contact has been made by yourself or no refund of £800 paid back to our Paypal account by tomorrow i will be contacting the Police to take over these issues for me. Please for a speedy resolution either contact me via return or phone/text me on 07590 204251.

Kind Regards

David Hanagan'

and i have just got a response from him. He has advised that he is now willing to refund £752 out of the £800 which is less the Paypal charge he incurred and the final listing fee. I am going to email him back to advise that is ok as if i dispute it for the full amount i may not get anything back for my Dad!

[/quote']

paypal are a joke sometimes as bad as the thieves themselves...

he will not incur any paypal charge if he refunds through their system!

he will pay ebay £20 for final value fee for motors http://pages.ebay.co.uk/help/sell/motorfees.html you could offer to pay him that?

I appreciate you just want to get some money back but you'd probably get the lot if you get police involved, address name obtained not like you dont know where he lives, he's taking more than he should, it's his fault and liability for incorrect listing why should you pay?

He is deducting the charge Paypal charged him for accepting £800 through their scheme, not a charge for refunding it, plus the £20 final listing fee. I honestly appreciate and understand where your coming from as dont get me wrong i want the full £800 back but 24/48 hrs ago i wasnt getting anything back at all so i am grateful for £752. I am sure the police do a great job, but i dont have 100% faith in the justice system and it is likely that i will have to take it through a small claims court which could be never ending.

Dont get me wrong this whole thing sucks as it isnt our fault at all and i think its a poor show from eBay and Paypal not covering us at all!

he will get the paypal charge back when he refunds mate, you always do have had to do a couple of times myself (not from selling dodgy motors though), and seller will only have to pay out for final value fee £20 for all motors selling at this price

as Calico says it's best never pay til you see a motor and get it checked over shame this has happened but if you dont have faith in the justice system then maybe you shouldn't have paid out first with nobody to back you up if things go wrong i.e. someone is acting illegally

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