VR6Pete 1,455 Posted September 21, 2009 Report Share Posted September 21, 2009 Our server moved locations over the weekend, to a new data centre, however there appears to be a few issues, where connections are being dropped, resulting in a "Page cannot be displayed' being displayed.I have notified our ISP, who are now investigating the issue - I will update this thread with information as I receive it.Pete Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 If you do receive page cannot be displayed, simply hit the refresh button in your browser, or press F5 on your keyboard cmd + r on a mac. Link to post Share on other sites
VR6Nat 9 Posted September 21, 2009 Report Share Posted September 21, 2009 nice one pete, glad to see ur on it cuz it is frustrating for us that sit on here all day!! hahaha. Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 likewise Not sure what is going on, looks comms related more than a server issue. Link to post Share on other sites
thegoth 5 Posted September 21, 2009 Report Share Posted September 21, 2009 rather than getting errors I'm often served up blank pages. If that helps! Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 Hi..My ISP have requested for us to run a trace route;Please run the below command from a command prompt.Windows users:Start > Run > type "cmd" without the quotes. then type the following command and paste the output to this thread;[blockquote]tracert vr6oc.comLinux / Mac OSX UsersOpen Terminaltraceroute vr6oc.com paste the output into this thread. Link to post Share on other sites
thegoth 5 Posted September 21, 2009 Report Share Posted September 21, 2009 Tracing route to vr6oc.com [85.92.86.42]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms . [192.168.2.1] 2 29 ms 24 ms 26 ms brhm-bam-1.network.virginmedia.net [194.145.148.5] 3 30 ms 30 ms 28 ms brhm-core-1a-ge-112-0.network.virginmedia.net [213.106.231.69] 4 26 ms 28 ms 24 ms bir-bb-a-ae1-0.network.virginmedia.net [213.105.103.97] 5 27 ms 33 ms 29 ms man-bb-b-so-510-0.network.virginmedia.net [62.253.185.134] 6 28 ms 28 ms 27 ms man-bb-a-ae0-0.network.virginmedia.net [62.253.187.177] 7 39 ms 35 ms 35 ms bre-bb-b-ae1-0.network.virginmedia.net [212.43.163.86] 8 40 ms 42 ms 41 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 9 36 ms 39 ms 35 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 10 36 ms 34 ms 34 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 11 58 ms 50 ms * rt01a.cto-1.hml.as34282.net [89.145.72.66] 12 35 ms 49 ms 42 ms vr6oc.com [85.92.86.42]Trace complete. Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 might have to keep running it, although as its an intermittent issue, may be hard to catch it as it happens. cheers nige. Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 come on guys! please do this, otherwise we cannot pinpoint where the issues with the site lie, its important that everyone who reads this helps out to resolve the problems. Link to post Share on other sites
Caddyslammed 16 Posted September 21, 2009 Report Share Posted September 21, 2009 any tips on how i copy and paste from the prompt, got the results but cant cut or copy them? Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 Windows XP upwards;Right click on the command window and click 'mark' you can then highligh the output and click, it will copy to the clipboard.Thanks Caddyslammed,the more of these I can get, will help us to see where the traffic is being dropped. Link to post Share on other sites
Caddyslammed 16 Posted September 21, 2009 Report Share Posted September 21, 2009 I am sort of computer literate, done the mark, and highlighted, now whats the clipboard and how do i paste it here? lol Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 right click in the box you type in to do a forum post and click paste mate. Link to post Share on other sites
Caddyslammed 16 Posted September 21, 2009 Report Share Posted September 21, 2009 Tracing route to vr6oc.com [85.92.86.42]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.0.1 2 39 ms 34 ms 34 ms 89.240.192.1 3 34 ms 34 ms 34 ms 78.151.228.3 4 35 ms 35 ms 35 ms xe-11-0-0-rt001.bre.as13285.net [78.151.225.35] 5 35 ms 36 ms 34 ms xe-11-3-0-rt002.bre.as13285.net [62.24.240.145] 6 35 ms 34 ms 35 ms xe-10-2-0-rt001.the.as13285.net [62.24.240.29] 7 35 ms 36 ms 35 ms xe-10-2-0-scr001.thn.as13285.net [78.144.1.6] 8 36 ms 35 ms 35 ms xe-11-3-0-scr010.thn.as13285.net [78.144.0.119] 9 38 ms 36 ms 38 ms ae0.edge-1.sov.lon.uk.as29017.net [195.66.224.141] 10 36 ms 36 ms 35 ms ge-2-0-2.core-1.lhc.lon.uk.as29017.net [89.145.125.17] 11 37 ms 38 ms 36 ms ge-1-3-0.core-2.centro.hml.uk.as29017.net [89.145.125.38] 12 40 ms 41 ms 37 ms rt01b.cto-1.hml.as34282.net [89.145.72.70] 13 36 ms 37 ms 36 ms web01p.legion.com [85.92.86.42]Trace complete. Link to post Share on other sites
Caddyslammed 16 Posted September 21, 2009 Report Share Posted September 21, 2009 aha, i pressed enter to copy, rather than click, that worked for me! Link to post Share on other sites
Caddyslammed 16 Posted September 21, 2009 Report Share Posted September 21, 2009 i do keep getting page cannot be displayed. Link to post Share on other sites
Kelster 0 Posted September 21, 2009 Report Share Posted September 21, 2009 Just seems slow to me, get the occasional timeout. Just tried the tracert but our work firewall is not allowing it. Link to post Share on other sites
thegoth 5 Posted September 21, 2009 Report Share Posted September 21, 2009 Between these three traces I was served blank pagesMicrosoft Windows XP [Version 5.1.2600]© Copyright 1985-2001 Microsoft Corp.C:\Documents and Settings\sis>tracert www.vr6oc.comTracing route to vr6oc.com [85.92.86.42]over a maximum of 30 hops: 1 3 ms 1 ms 1 ms . [192.168.2.1] 2 38 ms 36 ms 32 ms brhm-bam-1.network.virginmedia.net [194.145.148.5] 3 25 ms 25 ms 29 ms brhm-core-1a-ge-112-0.network.virginmedia.net [213.106.231.69] 4 25 ms 25 ms 28 ms bir-bb-a-ae1-0.network.virginmedia.net [213.105.103.97] 5 28 ms 28 ms 27 ms man-bb-b-so-510-0.network.virginmedia.net [62.253.185.134] 6 575 ms 26 ms 29 ms man-bb-a-ae0-0.network.virginmedia.net [62.253.187.177] 7 35 ms 35 ms 39 ms bre-bb-b-ae1-0.network.virginmedia.net [212.43.163.86] 8 34 ms 35 ms 34 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 9 36 ms 37 ms 36 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 10 35 ms 39 ms 38 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 11 41 ms 39 ms 38 ms rt01a.cto-1.hml.as34282.net [89.145.72.66] 12 36 ms 38 ms 36 ms vr6oc.com [85.92.86.42]Trace complete.C:\Documents and Settings\sis>tracert www.vr6oc.comTracing route to vr6oc.com [85.92.86.42]over a maximum of 30 hops: 1 2 ms 2 ms 2 ms . [192.168.2.1] 2 28 ms 27 ms 27 ms brhm-bam-1.network.virginmedia.net [194.145.148.5] 3 35 ms 26 ms 26 ms brhm-core-1a-ge-112-0.network.virginmedia.net [213.106.231.69] 4 27 ms 27 ms 35 ms bir-bb-a-ae1-0.network.virginmedia.net [213.105.103.97] 5 29 ms 28 ms 28 ms man-bb-b-so-510-0.network.virginmedia.net [62.253.185.134] 6 29 ms 29 ms 29 ms man-bb-a-ae0-0.network.virginmedia.net [62.253.187.177] 7 36 ms 36 ms 34 ms bre-bb-b-ae1-0.network.virginmedia.net [212.43.163.86] 8 36 ms 35 ms 35 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 9 36 ms 35 ms 35 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 10 36 ms 39 ms 38 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 11 36 ms 37 ms 38 ms rt01a.cto-1.hml.as34282.net [89.145.72.66] 12 39 ms 37 ms 72 ms vr6oc.com [85.92.86.42]Trace complete.C:\Documents and Settings\sis>tracert www.vr6oc.comTracing route to vr6oc.com [85.92.86.42]over a maximum of 30 hops: 1 4 ms 2 ms 2 ms . [192.168.2.1] 2 2155 ms 26 ms 26 ms brhm-bam-1.network.virginmedia.net [194.145.148.5] 3 107 ms 26 ms 26 ms brhm-core-1a-ge-112-0.network.virginmedia.net [213.106.231.69] 4 26 ms 27 ms 30 ms bir-bb-a-ae1-0.network.virginmedia.net [213.105.103.97] 5 29 ms 28 ms 28 ms man-bb-b-so-510-0.network.virginmedia.net [62.253.185.134] 6 30 ms 28 ms 28 ms man-bb-a-ae0-0.network.virginmedia.net [62.253.187.177] 7 35 ms 34 ms 35 ms bre-bb-b-ae1-0.network.virginmedia.net [212.43.163.86] 8 35 ms 36 ms 33 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 9 36 ms 77 ms 35 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 10 38 ms 36 ms 37 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 11 36 ms 37 ms 38 ms rt01a.cto-1.hml.as34282.net [89.145.72.66] 12 36 ms 37 ms 36 ms vr6oc.com [85.92.86.42]Trace complete. Link to post Share on other sites
bungy 2 Posted September 21, 2009 Report Share Posted September 21, 2009 I'm struggling. What exactly do I need to do on a Mac to get this for you? Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 as it says on the first post, just run traceroute from a terminal window Link to post Share on other sites
bungy 2 Posted September 21, 2009 Report Share Posted September 21, 2009 I must be thick as I don't know where to start. How do I traceroute? Link to post Share on other sites
VR6Pete 1,455 Posted September 21, 2009 Author Report Share Posted September 21, 2009 open the terminal application on your mac from Applications then type in traceroute vr6oc.comcopy and paste the results into here. Link to post Share on other sites
bungy 2 Posted September 21, 2009 Report Share Posted September 21, 2009 1 www.routerlogin.com (192.168.0.1) 3.462 ms 1.848 ms 1.783 ms 2 host-92-5-128-1.as43234.net (92.5.128.1) 30.406 ms 32.207 ms 30.798 ms 3 92.31.251.48 (92.31.251.48) 30.973 ms 32.971 ms 30.651 ms 4 xe-10-3-0-scr001.loh.as13285.net (78.144.2.7) 33.619 ms 33.212 ms 67.067 ms 5 xe-9-1-0-scr001.thn.as13285.net (78.144.0.238) 82.119 ms 32.650 ms 32.243 ms 6 xe-10-0-0-scr010.thn.as13285.net (78.144.0.224) 32.371 ms 35.970 ms 31.855 ms 7 ae0.edge-1.sov.lon.uk.as29017.net (195.66.224.141) 33.567 ms 33.215 ms 33.415 ms 8 ge-2-0-2.core-1.lhc.lon.uk.as29017.net (89.145.125.17) 34.385 ms 38.513 ms 33.578 ms 9 ge-1-3-0.core-2.centro.hml.uk.as29017.net (89.145.125.38) 35.123 ms 35.841 ms 34.862 ms10 rt01b.cto-1.hml.as34282.net (89.145.72.70) 34.391 ms 33.279 ms 35.102 ms11 web01p.legion.com (85.92.86.42) 34.972 ms 37.048 ms 34.242 msmark-williamss-macbook:~ markwilliams$ I hope this helps as I havn't a clue what it means Link to post Share on other sites
Guest The Butcher Posted September 21, 2009 Report Share Posted September 21, 2009 [80.1.225.181] 4 10 ms 36 ms 40 ms bre-bb-b-as3-0.network.virginmedia.net [212.43.162.61] 5 9 ms 27 ms 9 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 6 11 ms 11 ms 11 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 7 14 ms 37 ms 29 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 8 14 ms 13 ms 13 ms rt01a.cto-1.hml.as34282.net [89.145.72.66] 9 13 ms 13 ms 11 ms web01p.legion.com [85.92.86.42]is what i get Link to post Share on other sites
craggsy 91 Posted September 21, 2009 Report Share Posted September 21, 2009 1 1 ms 1 ms 1 ms 192.168.1.1 2 7 ms 35 ms 8 ms 10.227.80.1 3 8 ms 10 ms 7 ms leic-cam-1b-ge910.network.virginmedia.net [82.3.34.181] 4 9 ms 37 ms 9 ms leic-core-1b-ae1-0.network.virginmedia.net [195.182.174.145] 5 37 ms 10 ms 9 ms nth-bb-b-as6-0.network.virginmedia.net [213.105.172.41] 6 13 ms 38 ms 12 ms bre-bb-a-as2-0.network.virginmedia.net [212.43.162.217] 7 14 ms 67 ms 14 ms bre-bb-b-ae0-0.network.virginmedia.net [213.105.174.226] 8 25 ms 14 ms 15 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74] 9 22 ms 38 ms 22 ms ge-0-1-0.edge-1.thn.lon.uk.as29017.net [195.66.226.141] 10 35 ms 15 ms 13 ms ge-1-3-0.core-1.centro.hml.uk.as29017.net [89.145.125.34] 11 13 ms 22 ms 11 ms rt01a.cto-1.hml.as34282.net [89.145.72.66] 12 14 ms 15 ms 33 ms web01p.legion.com [85.92.86.42]Trace complete. Link to post Share on other sites
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