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I'm guessing the pics are too big. The filesize needs to be smaller than 512K and ideally smaller than 640 pixels wide.

If you are using Windows, Microsoft have released a little tool to resize images easily; http://download.microsoft.com/download/whistler/Install/2/WXP/EN-US/ImageResizerPowertoySetup.exe

signature pictures need to be 500 x 150 max.

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